Refund policy

Cristina Boutique

At Cristina Boutique, we are committed to offering a refined shopping experience and carefully selected pieces. If for any reason you are not fully satisfied with your purchase, we are here to assist you.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  • Items must be returned complete, including all accessories and original packaging

  • Products must be unused, unworn, and in original condition

  • Normal handling must be evident; items showing signs of misuse or damage will not be accepted

  • Products intended for hygienic use must be clean and intact

  • Any defects or issues must be reported immediately upon delivery

  • Return shipping costs are the responsibility of the customer

All returns are carefully inspected. We reserve the right to refuse returns that do not meet the above conditions.

How to Request a Return

To initiate a return, please contact our support team before sending any items back.

📧 Email: support@cristina-boutique.com

Please include the following information in your email:

  • Order number

  • Reason for return

  • Customer’s full name

  • Full return address

  • Photos of the product (mandatory if damaged or defective)

Once your request is approved, we will provide you with the correct return address.
❗ Please note: Do not return items to the sender address shown on the package.
Returns sent without prior approval will not be accepted.

Return Conditions

  • All returns are shipped to our international warehouse in Asia

  • Customers are responsible for return shipping costs

  • Items must be returned in original condition, with tags attached (if applicable)

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly and fairly.

Exchanges

We do not offer direct exchanges.
The most efficient solution is:

  1. Request a return for the original item

  2. Once approved, place a new order for your preferred item

Refunds

After we receive and inspect your return:

  • Processing takes 2–4 business days

  • You will receive a confirmation email once approved

  • Refunds are issued via store credit, discount voucher, or original payment method, depending on the case

⏳ Please note: Refunds to original payment methods may take 3–5 business days, and in some cases longer, depending on your bank or card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@cristina-boutique.com.

Order Cancellation Policy

Cancellations must be requested within 1 hour of placing an order.
Due to our fast processing and fulfillment system, orders are prepared immediately and cannot be modified or canceled after this period.

If the cancellation window has passed, customers may follow the standard return process once the order has been delivered.